Your queries, simplified
Questions, answered plainly.
- Yes — every account starts on a 30-day free trial, no card required. After that it's one flat monthly price for whichever of the two plans fits how you sell, both listed in full on the pricing page.
- Anything running RouterOS 6.x or 7.x with enough resources to run a scheduled script — the same onboarding script runs unmodified on both versions, so you're not locked into a RouterOS upgrade to get started.
- No. Your router calls out to Haven Ways over HTTPS on its own schedule to fetch its billing state — nothing ever dials in. That's what makes it work behind CGNAT with zero inbound firewall rules.
- Each customer is assigned a plan with its own billing cycle. Invoices generate automatically on schedule, and you can send a mobile money STK prompt straight from one, or a card/bank payment link for a customer without mobile money.
- Once an invoice goes overdue, the router's next poll picks up the change and suspends that customer's connection automatically. Paying again restores it the same way — usually within the poll interval, not a support ticket.
- Yes — hotspot packages sell time-boxed access (an hour, a day) with a voucher issued automatically on payment, from the same router serving your subscription customers.
- A HavenPay checkout link covers card, bank, and USSD payment, so the invoice still gets marked paid without a mobile money prompt.
- Yes — CSV import creates many customers in one upload. Every row is validated the same way the console's own "New customer" form is, so a bad row fails on its own without stopping the rest of the file.
- Yes — invite colleagues with an owner, admin, or support role. Every meaningful change (a suspended customer, an edited price, who was let in) is written to an audit log that survives someone leaving the team.
- Yes — every account is its own tenant. Customers, invoices, routers, and staff logins are all scoped to your account and never visible to another ISP on the platform.
Is there a free trial?
Which MikroTik models does this work with?
Do I need to open ports or run a VPN to my routers?
How does billing actually work?
What happens when a customer stops paying?
Can walk-up customers pay for WiFi without a subscription?
What if a customer doesn't have mobile money?
Can I bring in customers I already manage elsewhere?
Can more than one person on my team use this?
Is my data separate from other ISPs using Haven Ways?
Ready to see it against your own network?
Onboard one router and one plan for real on the free trial.